Last updated: 14 June 2026

This Privacy Policy explains how SCP Automotive Ltd collects, uses, stores, shares, and protects personal information when you visit our website, place an order, contact us, or use our services.

SCP Automotive Ltd operates scpautomotive.co.uk. For the purposes of applicable data protection laws, SCP Automotive Ltd is the data controller of your personal information.

Personal Information We Collect

Depending on how you interact with us, we may collect the following types of personal information:

• Contact details: name, billing address, shipping address, email address, and phone number.
• Order information: products purchased, order history, returns, exchanges, cancellations, payment status, and delivery details.
• Payment information: payment method, transaction details, payment confirmation, and fraud screening information. Full card details are processed by secure payment providers and are not stored directly by us.
• Account information: customer account details, preferences, saved addresses, and login-related information.
• Vehicle information: vehicle registration numbers, VIN numbers, vehicle specifications, software version information, compatibility information, and installation details.
• Support information: photographs, videos, screenshots, documents, messages, diagnostic information, and other materials submitted for technical support, compatibility checks, warranty claims, returns, or installation assistance.
• Communications: emails, phone enquiries, contact form submissions, social media messages, review platform messages, and other correspondence with us.

Automatically Collected Information

When you visit our website, certain information may be collected automatically through cookies, analytics tools, tracking technologies, Shopify, and other third-party services.

This may include your IP address, browser type, device information, operating system, referral source, pages viewed, products viewed, cart activity, checkout activity, time spent on the website, interactions with the website, and general usage information.

This information helps us operate the website, improve customer experience, understand website performance, detect fraud, support advertising, and improve the services we provide.

How We Use Your Personal Information

We may use your personal information to:

• Process and fulfil orders.
• Take payments and issue refunds.
• Arrange shipping and delivery.
• Provide customer support.
• Carry out compatibility checks.
• Handle returns, exchanges, warranty claims, complaints, and disputes.
• Respond to enquiries and technical support requests.
• Send order updates, service messages, and account notifications.
• Send marketing communications where permitted.
• Improve our website, products, services, and customer experience.
• Prevent fraud, abuse, unauthorised access, and payment disputes.
• Comply with legal, tax, accounting, and regulatory obligations.

Lawful Basis for Processing

Where applicable data protection law requires a lawful basis, we process personal information based on one or more of the following:

• Contract: to process and fulfil your order or provide services you have requested.
• Legal obligation: to comply with tax, accounting, consumer protection, and other legal requirements.
• Legitimate interests: to operate our business, prevent fraud, improve services, manage disputes, and provide customer support.
• Consent: where you have opted in to marketing or other optional processing.

Marketing Communications

If you opt in to receive marketing communications, we may send you emails or other permitted communications about products, offers, news, and updates.

You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us at info@scpautomotive.co.uk.

If you unsubscribe from marketing, we may still send non-marketing messages relating to orders, accounts, refunds, returns, warranty claims, or customer service.

Fraud Prevention and Security

We may use automated systems and third-party fraud prevention services to help detect fraudulent transactions, suspicious activity, payment risk, unauthorised access attempts, abuse of our services, or other security concerns.

These systems may analyse information such as IP addresses, device information, billing details, shipping details, transaction details, order history, and other indicators of potential fraud.

Sharing Personal Information

We may share personal information with trusted third parties where necessary to operate our business and provide our services, including:

• Shopify and website service providers.
• Payment processors and fraud prevention providers.
• Couriers, fulfilment partners, and shipping providers.
• Email, marketing, analytics, and advertising platforms.
• Review platforms and customer support tools.
• Accountants, legal advisers, insurers, and professional service providers.
• Authorities, regulators, payment providers, or law enforcement where required by law or necessary to protect our rights.

Relationship with Shopify

Our store is powered by Shopify. Shopify processes personal information to provide the e-commerce platform, checkout, payment, analytics, fraud prevention, and other related services.

Shopify may also process information collected through our store, and in some cases information from your interactions with other Shopify merchants, to provide enhanced services, security, analytics, fraud prevention, and personalised shopping features.

You can find more information about Shopify's handling of personal information in Shopify's own privacy notices.

Third-Party Services and Links

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, security, accuracy, or content of third-party websites.

Third-party services used by our website may process personal information in accordance with their own privacy policies.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember preferences, manage checkout, analyse website usage, improve performance, and support advertising or marketing activity.

Some cookies are essential for the website to function. Others may be used for analytics, personalisation, or advertising where permitted.

You may be able to manage cookie preferences through your browser settings or any cookie tools available on our website.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, tax, warranty, fraud prevention, customer support, and dispute handling requirements.

• Order and transaction records: normally retained for 6 years.
• Warranty and technical support records: normally retained for up to 7 years.
• Customer service communications: normally retained for up to 2 years, unless needed for legal, warranty, dispute, or fraud prevention purposes.
• Marketing preferences: retained until consent is withdrawn or the information is no longer required.
• Fraud prevention records: retained for as long as reasonably necessary to protect our business, customers, and payment providers.
• Analytics and website usage information: retained according to the settings of the relevant analytics or service provider.

International Transfers

Some of our service providers may process personal information outside the United Kingdom, including within the European Economic Area, United States, Canada, or other countries.

Where required, we rely on appropriate safeguards such as adequacy decisions, standard contractual clauses, UK international data transfer agreements, or other lawful transfer mechanisms.

Security

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, and destruction.

No method of online transmission or electronic storage is completely secure, so we cannot guarantee absolute security.

Children's Data

Our website and services are not intended for children. We do not knowingly collect personal information from individuals under the age of 16.

If you believe a child has provided personal information to us, please contact us so we can delete it where appropriate.

Your Rights

Depending on your location and applicable law, you may have rights in relation to your personal information, including the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate personal information.
• Request deletion of personal information.
• Object to certain processing.
• Request restriction of processing.
• Request a copy of your personal information in a portable format.
• Withdraw consent where we rely on consent.
• Opt out of marketing communications.
• Opt out of certain targeted advertising or sharing where applicable law gives you this right.

These rights are not absolute and may be subject to legal exceptions. We may need to verify your identity before responding to a request.

To exercise your rights, contact us at info@scpautomotive.co.uk.

Do Not Track and Global Privacy Controls

Because there is no consistent industry standard for responding to “Do Not Track” signals, we do not alter our data practices in response to these signals.

Where required by applicable law, we may recognise certain browser-based opt-out preference signals, such as Global Privacy Control, for targeted advertising or similar processing.

Complaints

If you are dissatisfied with how we handle your personal information, please contact us first so we can try to resolve your concern.

If you are located in the United Kingdom, you also have the right to lodge a complaint with the Information Commissioner's Office.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, legal obligations, or data protection practices.

Any updates will be posted on this page with an updated “Last updated” date.

Contact

If you have any questions about this Privacy Policy or how we handle personal information, please contact us:

Email:
info@scpautomotive.co.uk

Address:
SCP Automotive Ltd
Unit 65, Tern Valley Business Park
Wallace Way
Market Drayton
TF9 3AG
United Kingdom