This Shipping Policy explains how orders placed through SCP Automotive are processed, dispatched, delivered, and handled where delivery issues occur.

By placing an order with SCP Automotive Ltd, you agree to the terms set out below.

Dispatch Times

We aim to package and dispatch orders within 2 working days of the order being placed, unless otherwise stated on the product page or agreed with the customer.

Orders placed before 11:00 AM GMT are usually dispatched the same working day where stock is available. Orders placed after this time will usually be dispatched on the next working day.

Our dispatch days are Monday to Friday, excluding UK public holidays.

Pre-orders, Made-to-order Items, and Out-of-stock Items

Some products may be listed as pre-order, made-to-order, special request, or temporarily out of stock.

These items may have longer dispatch times and are not guaranteed to dispatch within our standard timeframe. Where possible, estimated availability or lead times will be shown on the product page or provided by our team.

If your order contains both in-stock and delayed items, we may hold the order and dispatch everything together unless otherwise agreed.

Shipping Costs

Shipping costs are calculated at checkout based on the size, weight, destination, and shipping service selected.

Shipping charges are collected at the time of purchase. If an adjustment is required before dispatch, we will contact you before sending the order.

UK Delivery

UK orders generally arrive within 1–5 working days after dispatch, depending on the service selected and courier network conditions.

Delivery estimates are provided as guidance only and are not guaranteed unless a guaranteed delivery service has been specifically purchased.

International Delivery

International orders typically arrive within 2–45 days after dispatch, depending on the courier, destination country, customs processing, and local delivery network.

Delivery estimates shown at checkout are provided by the courier and are estimates only.

Tracking

Where a tracked shipping service is selected, tracking information will be provided after dispatch.

Tracking updates are controlled by the courier and may vary depending on the destination, courier network, customs processing, and local delivery provider.

Delivery Address

The customer is responsible for providing a complete, accurate, and secure delivery address at checkout.

We are not responsible for failed delivery, delay, loss, theft, or additional costs caused by an incorrect, incomplete, inaccessible, or insecure delivery address provided by the customer.

Delivery address changes may be possible before dispatch. Once an order has been dispatched, address changes cannot be guaranteed and may not be possible.

Safe Place, Neighbour, and Delivery Preferences

If you request delivery to a safe place, neighbour, parcel shop, collection point, or other alternative location, either directly with us or through the courier, you accept responsibility for the parcel once the courier marks it as delivered to that location.

We are not responsible for loss or theft after a parcel has been delivered in accordance with delivery preferences supplied by the customer.

Delivery Completion and Transfer of Risk

For tracked services, delivery is deemed complete when the courier marks the parcel as delivered to the delivery address, safe place, neighbour, collection point, or other delivery location selected or authorised by the customer.

From this point, risk in the goods passes to the customer.

Delivery Delays

Courier delays may occasionally occur due to weather, customs, strikes, global events, seasonal demand, incorrect address details, failed delivery attempts, or other circumstances outside our control.

If your parcel has not arrived within the expected timeframe, please contact us so we can investigate with the courier.

Reporting Delivery Issues

To help us resolve delivery issues as quickly as possible, please report the following within the timeframes below:

• Damaged items, missing items, or incorrect items: within 3 working days of the parcel being marked as delivered.
• Suspected non-delivery where no delivered scan is shown: within 7 working days of the expected delivery date or dispatch confirmation, whichever is later.
• Courier tracking showing delivered but parcel not received: within 3 working days of the delivered scan.

Failure to report delivery issues within these timeframes may affect our ability to investigate with the courier or provide a remedy.

Nothing in this policy affects your statutory consumer rights.

Damaged Parcels

If your parcel arrives visibly damaged, please refuse delivery where possible and contact us immediately.

If damage is discovered after delivery, please contact us as soon as possible and provide clear photographs of:

• The damaged product
• The outer packaging
• The internal packaging
• The shipping label

All packaging must be retained until the claim has been resolved. Without the required photographs and packaging, we may be unable to raise or complete a claim with the courier.

Lost Parcels

If a parcel is confirmed as lost by the courier, we will arrange a replacement or refund where appropriate.

Courier investigations must usually be completed before a replacement or refund can be issued.

Customs, Import VAT, Duties, and Taxes

SCP Automotive Ltd is VAT registered in the United Kingdom. UK VAT is charged on applicable UK orders at checkout.

For international orders, import duties, taxes, customs charges, brokerage fees, clearance fees, and similar charges may be payable when the parcel reaches the destination country.

These charges are set by the destination country and are the responsibility of the customer.

SCP Automotive is not responsible for customs delays, import charges, taxes, brokerage fees, or clearance fees applied by third parties.

Refused, Uncollected, or Returned International Parcels

If an international parcel is refused, uncollected, returned due to unpaid customs charges, failed delivery, incorrect address details, or failure to respond to the courier, any refund may be reduced by:

• Original shipping costs
• Return shipping costs
• Courier charges
• Customs charges
• Import fees
• Any other costs incurred by SCP Automotive

Original shipping costs, import duties, customs charges, taxes, brokerage fees, and other third-party charges are non-refundable unless required by law.

P.O. Boxes

P.O. Box delivery is only available where supported by the selected postal service. Courier services may not be able to deliver to P.O. boxes.

Order Cancellations

You may request to cancel your order before dispatch by contacting us as soon as possible.

Once an order has been dispatched, cancellation is no longer possible. You may still be able to request a return in accordance with our Returns & Refund Policy.

Customer Service

For shipping enquiries, delivery issues, or order support, please contact us at info@scpautomotive.co.uk.