Overview

All orders are packaged and dispatched within 2 working days of the order being placed, unless otherwise stated or agreed (e.g., pre-ordered or made-to-order items). We offer a range of shipping options for your convenience—please select the one that suits you best. While we aim to deliver your parcel as quickly as possible, global events or courier delays may occasionally affect delivery times.

SCP Automotive Ltd ("we" or "us") operates https://scpautomotive.co.uk. By placing an order, you agree to the terms below, which set clear expectations regarding dispatch, delivery, risk, and responsibilities.

1. General

We strive to maintain accurate stock levels, but discrepancies may occur. If we cannot fulfil your order in full, we will dispatch available items and contact you regarding solutions for the remainder.

2. Shipping Costs

Shipping costs are calculated at checkout based on weight, dimensions, and destination. Charges are collected at the time of purchase. If any adjustments are required, we will contact you before dispatching your order.

3. Delivery Terms

3.1 Domestic Transit Times

Domestic shipments generally arrive within 1–5 working days.

3.2 International Transit Times

International shipments typically arrive within 2–45 days, depending on the courier and destination. Estimated timeframes at checkout are provided directly by the courier.

3.3 Dispatch Times

Orders placed before 11:00 AM GMT are usually dispatched the same business day. Orders placed after this time dispatch the following working day. Our warehouse operates Monday to Friday, excluding public holidays.

3.4 Change of Delivery Address

We can update delivery addresses prior to dispatch. Changes requested after dispatch cannot be guaranteed and may not be possible depending on the courier.

3.5 Responsibility for Delivery Address

You are responsible for providing a complete, accurate, and secure delivery address at checkout. We are not liable for loss, theft, or failed delivery resulting from incorrect, incomplete, inaccessible, or insecure delivery locations supplied by you.

3.6 Delivery to Safe Places / Neighbours

If you request delivery to a safe place or neighbour—either directly with us or through the courier—you accept responsibility for the parcel once the courier marks it as delivered to that location.

3.7 Delivery Completion & Transfer of Risk

For tracked services, delivery is deemed complete when the courier marks the parcel as “Delivered” at the delivery address you provided, or when it is left in a location in accordance with the delivery preferences you supplied (e.g., safe place, neighbour). From this point, risk in the goods passes to you.

3.8 P.O. Box Shipping

P.O. Box delivery is available only via postal services. Courier services cannot deliver to P.O. boxes.

3.9 Items Out of Stock

If an item is out of stock at the time of ordering, we may hold the order and dispatch all items together once available. We will notify you if this applies.

3.10 Delivery Delays

If your delivery exceeds the estimated timeframe, please contact us so we can investigate with the courier.

4. Tracking Notifications

If you choose a tracked shipping service, a tracking link will be emailed to you upon dispatch. Tracking events are controlled by the courier, and updates may vary depending on destination and network conditions.

5. Reporting Delivery Issues

To assist us and the courier in resolving any issues, please report the following within the time limits below:

• Damage, shortages, incorrect items: notify us within 3 working days of the courier marking the parcel as delivered.
• Suspected non-delivery (no “Delivered” scan): notify us within 7 working days of your expected delivery date or dispatch confirmation, whichever is later.

Failure to report issues within these timeframes may affect our ability to investigate with the courier or provide a remedy. Nothing in this policy affects your statutory consumer rights.

6. Parcels Damaged in Transit

If your parcel arrives visibly damaged, please refuse delivery and contact us immediately. If damage is discovered after delivery, please take photos and contact our support team as soon as possible so we may initiate a claim with the courier.

7. Duties & Taxes

7.1 Sales Tax

SCP Automotive Ltd is VAT-registered in the UK. VAT is applied to UK orders at checkout. For international orders, VAT is not charged, and duties/taxes may be due on arrival.

7.2 Import Duties & Taxes

Import duties, taxes, and customs charges are determined by the destination country and are the customer’s responsibility. We recommend checking local regulations before placing an order.

If you refuse to pay duties and taxes, the shipment may be returned at your expense or destroyed by the courier. In the case of return, we will refund the product cost minus all shipping charges (including return fees).

8. Cancellations

You may cancel your order any time before dispatch. Once shipped, cancellations are not possible; please refer to our Refund Policy for return options.

9. Insurance

9.1 Coverage

All parcels are insured for loss or damage up to the value shown on your invoice, in line with the courier’s insurance policy.

9.2 Damaged Parcel Claims

Claims for damage will be raised with the courier. A replacement or refund will be issued once the courier completes their investigation.

9.3 Lost Parcel Claims

If a parcel is confirmed lost by the courier, we will issue a replacement or refund accordingly.

10. Customer Service

For any questions or assistance, please contact us at info@scpautomotive.co.uk.